Privacy Policy

Effective Date: September 1, 2025

Last Updated: February 13, 2026

Ovation Gram ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website ovationgram.com and purchase our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Place an order for an Ovation Gram

  • Contact us with questions or requests

  • Subscribe to our communications (if applicable)

Personal Information may include:

  • Your name and email address

  • Recipient's name and performance details (show name, date, theater/venue)

  • Custom message content for delivery

  • Payment information (processed securely through PayPal)

Automatically Collected Information:

  • IP address, browser type, and device information

  • Website usage data through cookies and analytics tools

  • Facebook pixel data for advertising purposes

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your Ovation Gram orders

  • Communicate with you about your order (confirmation, delivery updates)

  • Deliver your custom message to the specified recipient at the theater/venue

  • Improve our website and services

  • Respond to your questions and provide customer support

  • Comply with legal obligations

Marketing Use of Order Photos: With your explicit consent at checkout, we may photograph the outside of your Ovation Gram (showing the recipient's name and venue) for marketing purposes on our website and social media. Your message content and identity as the sender will always remain confidential and will never be disclosed.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers:

  • PayPal: Processes payments securely (subject to PayPal's privacy policy)

  • Squarespace: Hosts our website and stores order information (subject to Squarespace's privacy policy)

  • Theater/Venue Staff: We provide the recipient's name and your message to theater staff for delivery to the correct dressing room

Legal Requirements: We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, or safety of Ovation Gram, our customers, or others.

Data Storage and Security

Your order information and email address are stored securely by Squarespace. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Payment information is processed and stored by PayPal and is not stored on our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including Facebook Pixel) to analyze website traffic and improve user experience. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal obligations)

  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [your email address].

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and the right to opt-out of the sale of personal information. We do not sell personal information.

Message Confidentiality

All custom messages you create are treated as confidential. We will never share the content of your message or identify you as the sender without your explicit permission. Only the recipient and authorized theater personnel involved in delivery will have access to your message.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (such as theater websites or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Ovation Gram
Email: hello@ovationgram.com
Website: ovationgram.com/contact